Privacy Policy

How we collect, use, and protect your information

Last Updated: August 1, 2023

Introduction

Welcome to Horizon Travel's Privacy Policy. This policy outlines how we collect, use, disclose, and safeguard your information when you visit our website or use our travel services.

We respect your privacy and are committed to protecting your personal data. Please read this privacy policy carefully to understand our practices regarding your personal data and how we will treat it.

Information We Collect

Personal Information

We may collect the following types of personal information:

  • Contact details (such as name, email address, postal address, and telephone number)
  • Passport and visa details
  • Date of birth
  • Payment information
  • Travel preferences and special requirements
  • Feedback and survey responses
  • Communications with us

Technical Information

When you visit our website, we may automatically collect:

  • IP address
  • Browser type and version
  • Operating system
  • Referring website
  • Pages visited and time spent on those pages
  • Links clicked
  • Search terms used

How We Collect Your Information

We collect information through various channels:

  • Direct interactions: When you fill in forms, correspond with us, subscribe to our newsletters, or request information
  • Automated technologies: Through cookies, server logs, and similar technologies when you use our website
  • Third parties: We may receive information about you from third parties including business partners, travel service providers, and analytics providers

How We Use Your Information

We use your personal information for the following purposes:

  • To provide travel planning and booking services
  • To manage our relationship with you, including notifying you about changes to our services or policies
  • To process and deliver your travel arrangements
  • To communicate with travel service providers on your behalf
  • To respond to your questions, comments, and requests
  • To provide customer support and troubleshoot problems
  • To send you marketing communications (only with your explicit consent)
  • To improve our website, products, and services
  • To administer and protect our business and website

Legal Basis for Processing

We process your personal data on the following legal grounds:

  • Contract performance: Processing necessary to fulfill our contractual obligations to you
  • Legitimate interests: Processing necessary for our legitimate business interests, provided these interests don't override your fundamental rights and freedoms
  • Legal obligation: Processing necessary to comply with legal requirements
  • Consent: Processing based on your specific consent

Data Sharing and Disclosure

We may share your personal information with:

  • Travel service providers (hotels, airlines, tour operators, etc.) necessary to complete your travel arrangements
  • IT service providers who support our business operations
  • Professional advisers including lawyers, bankers, auditors, and insurers
  • Government authorities where required by law

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes.

International Transfers

Some of our external third parties are based outside the European Economic Area (EEA), so their processing of your personal data may involve a transfer of data outside the EEA.

Whenever we transfer your personal data outside the EEA, we ensure a similar degree of protection is afforded to it by implementing appropriate safeguards, including:

  • Using specific contracts approved by the European Commission
  • Where we use providers based in the US, we may transfer data to them if they are part of the Privacy Shield

Data Security

We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. We limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know.

We have procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data, and whether we can achieve those purposes through other means, and the applicable legal requirements.

Your Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data:

  • Access: You have the right to request a copy of the personal information we hold about you.
  • Correction: You have the right to request that we correct any information you believe is inaccurate or incomplete.
  • Erasure: You have the right to request that we erase your personal data, under certain conditions.
  • Restriction: You have the right to request that we restrict the processing of your personal data, under certain conditions.
  • Data portability: You have the right to request that we transfer the data we have collected to another organization, or directly to you, under certain conditions.
  • Objection: You have the right to object to our processing of your personal data, under certain conditions.

If you wish to exercise any of these rights, please contact us using the details provided below.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

For more detailed information about the cookies we use and how you can manage them, please see our Cookie Policy.

Children's Privacy

Our website is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

Horizon Travel

123 High Street

London, EC1A 1BB

United Kingdom

Email: [email protected]

Phone: +44 20 7123 4567

Complaints

If you are not satisfied with our response to your concern, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). However, we would appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance.